Frequently Asked Questions
Peggybuy is based in China, we offers a lot of qualified unique DIY Diamond Painting Kits and Exquisite handicrafts.
We pride ourselves in having a diverse range of DIY Diamond Paintings to choose from, making it easy to find the perfect piece of art.
Here are the advantages of our products:
And here's how we look after our valued customers:
We accept PayPal and credit and debit cards.
Full Round Drill: Round rhinestones stones are neatly arranged throughout the canvas.
Full Square Drill: Square rhinestones stones are neatly arranged throughout the canvas.
Special Shaped Drill: According to the pattern, different shapes such as flowers, water droplets, leaves, etc. will be used to create. There will be fewer diamonds than full drill.
Crystal Drill: With a sparkling and clear reflective effect, there will be full diamonds and partial diamonds, please choose according to the product details.
We do recommend beginners give the Round diamonds a try first. Diamonds are the myriad square or round rhinestones that come with every kit, waiting for you to paste them on the canvas! Square rhinestones fit more snugly together on the canvas, however will take a bit more precision and time to get just right. Round rhinestones are more forgiving but will leave tiny gaps. These gaps won't noticeable from a reasonable distance because they are so small and the canvas background normally compensates for the space.
Beginners may want to choose the smaller canvases (30cm/12" or smaller). While these will have less detail compared to the larger sizes, they are cheaper and you can experience the joy of your first completed canvas much sooner.
The order begins processing soon after placement, so the quickest solution is to place a new order for the additional item.
You can be assured your credit card information and other personal info is well protected. We don’t sell, lease or otherwise distribute any personal customer information.
On the cart page, you will be given the option to use coupon code for extra discount. You can use only one valid coupon code for each order.
We’ll inform you via an email once your order is shipped out.
In some cases, there will be VAT or custom duties levied by your destination country. The recipient must pay additional charges for custom duties or taxes. Custom duties and taxes vary from country to country.
Usually your entire order will be shipped in one package. However, if your order includes products from manufacturers in different locations, multiple packages may ship to fulfill a single order.
All items are in our warehouse, The processing time is separate from the shipping time. Usually, it takes 1-2 business days to processing the order. Occasionally, the higher quality items might have a slightly longer processing time in addition to the 5 business days. We will provide the checking number or delivery message once we shipped out the items,please pay attention the your email.
We provide free shipping worldwide.Standard Shipping fee depends on the country and total weight of items in your order.Usually it will need 6-18 business days by free shipping,and 5-12 business days by stanadard delivery, the standard shipping mehod include DHL globalmail, UK direct line, AU direct line, EU direct line. If you choose express delivery, the shipping method should be DHL, EMS, FEDEX. the delivery time will be 5-7 business days.
We provide free shipping worldwide, Standard Shipping fee and Express Shipping fee depends on the country and total weight of items in your order. Usually the standard shipping fee is US$5.99 and the express shipping fee is US$50.
What if my order arrives incomplete, incorrect, damaged or defective?
100% 90 day money back guarantee. If you receive a package with a product missing, damaged, we will refund your money according to our promise and according to our refund policy.
Currently we are not able to offer exchange for any shipped orders. If you want a different size or different item, please place a new order.
How to return?
Step 1: Send a return request to [email protected] with your order number and the item/s you wish to return.
Step 2: Our customer service will reply with a RAN (return authorization number) within 24 hours.
Step 3: Pack up the item/s you want to return and send it back to our warehouse (address in the email with RAN).
Step 4: Wait for the package to be delivered to our warehouse. Once our warehouse receives the package, we will process refund to you within 2 business days.