Frequently Asked Questions
What is Peggybuy?
Peggybuy offers a lot of qualified unique DIY Diamond Painting Kits and Exquisite handicrafts.
We pride ourselves in having a diverse range of DIY Diamond Paintings to choose from, making it easy to find the perfect piece of art.
Latest fashion styles;
30 days return policy;
Fast Shipping All Over The World
Excellent customer service.
What payment methods do you accept?
We accept PayPal only.
How do I cancel an order?
- Cancel an unpaid order:
To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button.
- Cancel a paid order:
You can cancel it before the order status changes to “Processing.”
Log into your account and send a message or find "Online Chat" if it is urgent, we will make arrangements as soon as possible. Please note that once the order is shipped out, it is unable to be canceled. You can wait to see if you like it or not, if you find that you are still not satisfied with the item, please refer to the instructions found under the category “Return”.
Can I search for a specific item I want?
Yes! Click on the magnifying glass icon at the top of the homepage to directly search for hundreds of items. Whether it’s "baby bibs" or "makeup brushes”, quickly and easily find what’s currently available on Peggybuy.
What size should I order?
As we offer products from many different brands, sizing varies. For an accurate sizing reference, click the link to the size chart in “Product Details” for the item you want. We display vendor sizing whenever possible. If the vendor does not supply a chart, we use our own measurements.
How do I check my order status?
- Peggybuy members can log in to your accounts and click “Orders” to view order details and order status updates.
- Guests will receive a confirmation email containing order details and a link. In order to protect your privacy, you can check the status of your order by clicking the link and creating your Peggybuy account.
Livrez-vous aux boîtes postales et aux adresses APO / FPO?
Nos partenaires d'expédition ne sont pas en mesure d'expédier vers des boîtes postales ou des adresses militaires APO / FPO. Veuillez donc fournir une adresse postale pour votre commande. Si une commande est passée avec des boîtes postales ou une adresse APO / FPO, l'envoi de la commande sera retardé.
I placed an order. Can I add an item?
The order begins processing soon after placement, so the quickest solution is to place a new order for the additional item.
I placed an order, can I change the shipping address?
Yes, contact Customer Service (Email: [email protected] ) to make any changes to your shipping details. Keep in mind that an address can only be changed if the order has not yet shipped.
How do I use coupon code?
On the cart page, you will be given the option to use coupon code for extra discount. You can use only one valid coupon code for each order.
How do I change my preferences or unsubscribe from the Peggybuy email newsletter?
To choose your preferences or to unsubscribe, find the menu icon on the homepage, then click “Settings” to update your notification options. Please allow five days for our records to be updated. Unsubscribing from emails does not affect your user registration.
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Notice:1.This promotion applies to ALL 5D DIY Crafts Diamond Painting Products from Peggybuy.com.
2.Discount will Automatically take effect in your Cart.
3.This promotion can not be used with other promotion.
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How do I track my order?
We’ll inform you via an email once your order is shipped out. Log into your account, then you can find the shipping by these steps "My Orders->View Details->Track". Also you can send an email to ask about shipping.
Are there any additional fees involved in international shipping?
In some cases, there will be VAT or custom duties levied by your destination country. The recipient must pay additional charges for custom duties or taxes. Custom duties and taxes vary from country to country.
Will my entire order be shipped in one package?
Usually your entire order will be shipped in one package. However, if your order includes products from manufacturers in different locations, multiple packages may ship to fulfill a single order.
How long it takes to receive my order?
All items are in our warehouse, The processing time is separate from the shipping time. Usually, it takes 1-2 business days to processing the order. Occasionally, the higher quality items might have a slightly longer processing time in addition to the 5 business days. We will provide the checking number or delivery message once we shipped out the items,please pay attention the your email.
We provide free shipping worldwide.Standard Shipping fee depends on the country and total weight of items in your order.Usually it will need 6-18 business days by free shipping,and 5-12 business days by stanadard delivery, the standard shipping mehod include DHL globalmail, UK direct line, AU direct line, EU direct line. If you choose express delivery, the shipping method should be DHL, EMS, FEDEX. the delivery time will be 5-7 business days.
For more details regarding delivery time, please check: delivery
How much do you charge for shipping?
We provide free shipping worldwide,Standard Shipping fee and Express Shipping fee depends on the country and total weight of items in your order.Usually the standard shipping fee is US&5.99 and the express shipping fee is US$50.00 . For more details, please check: delivery
What shipping methods do you offer?
Peggybuy partners with major international shipping companies such as DHL, Fedex and EMS to offer two shipping methods:
Peggybuy Express Delivery
Peggybuy Standard Delivery
For more details, please check: delivery
Return and Exchange
What if my order arrives incomplete, incorrect, damaged or defective?
Your happiness is our priority. In these special circumstances, please contact us at [email protected] for a quick response and assistance.
What is Peggybuy’s exchange policy?
Currently we are not able to offer exchange for any shipped orders. If you want a different size or different item, please place a new order.
What is Peggybuy Return Policy
Your satisfaction is our primary concern. You may return an item that you are not satisfied with within 30 days after receiving your order and receive a full refund once we receive the returned package. Contact [email protected] to assist you in the return process.
Please note that any shipping fee you paid for the order will not be included in the refund. You are responsible for return shipping fees.
How to return?
Step 1: Send a return request to [email protected] with your order number and the item/s you wish to return.
Step 2: Our customer service will reply with a RAN (return authorization number) within 24 hours.
Step 3: Pack up the item/s you want to return and send it back to our warehouse (address in the email with RAN).
Step 4: Wait for the package to be delivered to our warehouse. Once our warehouse receives the package, we will process refund to you within 2 business days.
- Underwear, Swimwear, Leggings and Accessories are not eligible to be returned or exchanged.
- All returned item/s must be in resalable condition, item/s that arrived damaged will not be eligible for refund.
- We are not responsible for any items that are returned to us by mistake.
How to contact us?
We would like to hear from you! If you have any questions, please feel free to contact us by email [email protected] or call us at +086 180 9895 6710. Our customer service hotline could be busy, so please email us your message and we will get back to you as soon as possible.